Case Studies

Real problems, measurable outcomes.

A look at how aligning strategy, technology, and analytics moves the numbers that matter.

⚠ Illustrative sample results — for layout only.
Global hospitality group · 40+ properties

Revenue Technology Modernization

Challenge

Three disconnected CRMs, no single customer view, and heavy manual data entry slowing every commercial team.

Approach

Consolidated onto one revenue platform, redefined the data model, and ran a phased rollout backed by change management.

Results

+18%
qualified pipeline
−32%
manual data-entry hours
6 wks
faster onboarding
$4.2M
incremental year-one revenue
Manual entry hrs
Before
Manual entry hrs
−32%
BeforeAfter
B2B SaaS · $120M ARR

Analytics Transformation

Challenge

Conflicting reports, a five-day monthly close, and low trust in the numbers across leadership.

Approach

Built a governed reporting layer and executive dashboards on a single source of truth.

Results

5d → 4h
reporting cycle
41% → 92%
leadership confidence
1
source of truth
faster decisions
Leadership trust
41%
Leadership trust
92%
BeforeAfter
National reservations & contact-center operation

Process Optimization

Challenge

A slow, manual quote-to-book process with 11 handoffs between teams and systems.

Approach

Mapped and redesigned the workflow, automated handoffs, and rolled out new SOPs and QA.

Results

−41%
handle time
+27%
conversion
11
manual steps eliminated
$1.8M
annual savings
Handle time
Before
Handle time
−41%
BeforeAfter
Multi-brand travel company · 5 commercial teams

Commercial Alignment

Challenge

Sales, marketing, and revenue management working from different goals and different data.

Approach

Introduced a shared commercial framework, unified KPIs, and a joint operating cadence.

Results

+22%
revenue per available room-equivalent
+15%
cross-sell
5
teams on one plan
1
shared KPI scorecard
Revenue / RevPAR-eq
Before
Revenue / RevPAR-eq
+22%
BeforeAfter

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